Let’s be honest – most companies are terrible at getting customer feedback. They send out surveys nobody wants to fill out, conduct interviews that don’t lead anywhere, or rely on analytics that tell them what happened but not why it happened. After diving into the current landscape of customer feedback tools, I’ve noticed some patterns…
Some projects come through clients. Others come from the heart. This one started with family. My brother has been quietly building something remarkable with Night Owl Woodworking — a brand born out of long nights in the shop, the smell of cedar, and the same dedication to craft we grew up watching our dad live…
As a user experience designer, it’s easy to feel overwhelmed by the sheer breadth of the field. There are endless rules, methods, skills, and resources competing for attention.
After nine years of running a thriving design business as a freelance UX designer in CT, I hit a wall. Juggling client work while raising four boys eventually became too much. I had built something I was proud of, but trying to do it all at once left me overwhelmed. I realized I couldn’t sustain…